"I started HD Info Systems in 1996 as a consulting service for small businesses in the St. Louis metro area, and began serving individuals in 2003. Every day I heard "horror stories" from customers who tried using the technical support provided by the hardware/software manufacturers or local electronics stores. Competent technical support was available, but far too expensive for individuals or small businesses -- so I designed a no-nonsense national tech-support hotline, using the latest internet technology to connect experienced engineers directly to customers -- and in 2006, MS Assist was born." - Mike Wolzenski, Owner MS Assist provides top-notch technical support, in clearly spoken English, and does not give up until your problem is solved! All of our support engineers are Microsoft-certified (MCSA & MCSE) and have at least 5 years' experience. 
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Hours of Operation Our support engineers set their own schedules, and someone may be on duty* at any time -- night or day, weekdays, weekends, or holidays... but there will always be someone on duty during our official business hours: Mon-Fri 9am-8:30pm / Sun 10am-5pm / by appointment 6am-11pm (7 days a week) CST * If all on-duty engineers are assisting other customers, your call will be placed on hold. After 5 minutes, if there is still nobody available, you'll be asked to leave a message. We'll call you back as soon as possible! |